Information for existing or prospective gambling businesses including what types of licence you may need, how much they cost and the licence conditions and codes of practice that apply to your licence. View guidance about what you need to tell us when you apply for a licence Information and guidance about the licences we provide and the fees relating to gambling activities. There may be multiple prices available for the same race – customers should clearly specify which price they want. Customers often find that their bets on overseas racing have been settled at shorter odds than expected.
The Licence conditions and codes of practice set out the requirements all licensees must meet in order to hold a Gambling Commission licence. Guidance about the information we'll ask for when applying for a licence. Find out how much it will cost to apply for a licence and ongoing annual fees. The Resolver gambling complaints tool will guide you through preparing and submitting your complaint. If, however, you back a horse that has been withdrawn from the race, your stake will be refunded. If you feel that the bookmaker has misled you about the terms of a goalscorer bet, you can use our free goalscorer betting complaint tool to make a complaint.
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Different companies will have different rules for what happens in the event of an interruption. The gambling company must make clear what happens if your game or bet is interrupted. For example, a casino must offer a player’s guide to the house edge, while an online gambling company must provide a player’s guide to each gambling product (bet, game or lottery) that they offer. The onus is on the consumer to check that the company has a licence before you gamble.